Contractual informations will be subjected to an email confirmation, at the latest when delivery occurs or at the address indicated by the Buyer on the purchase order.
Computerized data saved in the Seller’s IT system, will be considered as communication, order and payment proof between both party. The purchase order and invoices storage will be stored on a reliable support.
8-a : The Seller offers on his website the products he has to sell with the necessary characteristics which allows respecting the Article L 111-1 of the Consumer Code which provides the possibility for the Buyer to know all the product characteristics before placing an order.
8-b : Offers presented by The Seller are only valid as long as the stock is available.
Prices are indicated in euros and are not available until after the date of purchase from the Buyer. They do not consider the shipping price, added to the product price, and indicated before the order confirmation. Prices include the current (day of order) V.T.A . If the V.T.A rate fluctuates, the product price will be modified on the website. The payment has to be done in its totality when placing the order. Paid orders cannot be considered as a deposit or a down payment.
To make a payment, the Buyer can choose from different options when placing the order. The Buyer guarantees to the Seller that he has the right to use that kind of payment method when placing the order. The Seller reserve itself the right to cancel any order or delivery if the payment is denied by a bank or any other accredited organism or in case of non payment. The Seller reserve itself the right to refuse the delivery or accept an order if the Buyer has not entirely paid or partially paid a previous order or if a case was opened.
All repairs done by Captain Repair have a lifetime guarantee. This guarantee only covers defective spare sparts installed by our SOSav technicians or their service provider. If the spare part has a flaw, it will be replaced for free by the SOSav technical department.
Lifetime guarantee will not apply to devices that have a specific condition before the repair, especially :
Captain Repair lifetime guarantee is only available for the repaired device and the former client. It cannot be transferred if the device is sold or given to another person.
In the case where after a repair done by one of our Captain Repair or our SOSav technicians, the device becomes irreparable and has already been paid, the device will be replaced by another one like new and fully working. The replacement device will be of same or superior value to the product entrusted to the Captain Repair or SOSav. To receive a replacement device, the client has to return the damaged device to SOSav.
Batteries, accessories, chargers etc.. have a one year guarantee.
The right to use SOSav software and those distributed by the latter, is granted to the Buyer but cannot use personally or transfer it in compliance with the Intellectual Property Code. However, in accordance with the Article L 122-6-1 of that Code, the Buyer has the right to reproduce it exclusively for a back-up, if necessary. In any case, the software writer still keeps the right of ownership which the Buyer commits to respect.
In case of interpretation failure between one of the above terms, they will be declared non existant.
Informations asked to the Buyer are necessary to process his order and can be shared with SOSav contractual sponsors acting in the execution of that order. The Buyer can write to SOSav and ask them to remove their informations from the database or modify them in the Seller files, in the conditions written by the January 6th 1978 law.
Before the intervention of SOSav technical service or one of their service provider, the client commits to do a back-up prior to the repair. SOSav will not be held responsible for the loss or destruction of data in the device, whatever the content may be.
The clients has to let SOSav know the licences numbers and identification code linked with the device.
The client recognizes having being informed that the intervention done by SOSav technical service or one of their service provider, on his device, can cause a break in the manufacturer guarantee and/or the distributor. This guarantee that does not substitue SOSav’s one.
Repairs delay is established for information purpose only by the technician when the device diagnosis is being made. Delays can vary.
SOSav will not be held responsible if the material gets lost, broken or damaged during transportation. The Buyer has to use a transportation with insurance/tracking number.
The french law is applied for the rules, both form and content.